HELP GUIDE
INDEX
CHOOSING AND PERSONALISING PRODUCTS
SOCIAL / BUSINESS HOMEPAGE
USING THE NAVIGATION
OCCASIONS MAIN PAGE
SELECTING BY OCCASION
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What does an 'Occasion' mean?/ What are occasions?
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How do I Select by Occasion?
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Can I select a card design from one occasion but change it to another?
SELECT A CARD DESIGN
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Social or Business ? Identifing your needs
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How do I select a Card Design?/ How do I browse the products?
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What is the Price/Format guide?
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Other icons on the 'Choose a design' page
PERSONALISING YOUR DESIGN
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What parts can I change on my chosen card design?
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How do I personalise the text on my chosen card design?
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What is <FRIENDLYNAME>/<ADDDRESBLOCK>?
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What are colour options?
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How do I upload an image or logo onto my card?
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Uploaded Image Print Quality
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Uploaded Image 'Scaling Options'
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File Formats
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How do I upload an image or logo onto my card?
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How do I change my card design?
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How do I save my card design?
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Envelopes - your choices when personalising a card
MY CURRENT ITEM SECTION
WARNING DELETE POP-UP
PREVIEW AND PROOF
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What is Previewing and Proofing?
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How do I Preview and Proof my card?
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What if I want to edit my card at the Preview and Proof stage?
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I am ready to purchase my card(s)
MY ACCOUNT
REGISTERING / LOGGING IN
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How do I Register with Ballistic Blue?
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How to Log-in?
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What extra features will I have as a member?
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Do I need to register to use Ballistic Blue?
MY ACCOUNT
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What is My Account?
MY ADDRESSES
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What are My Addresses?
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What is a Correspondance Address?
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What is a Shipping Address?
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What is a Billing Address?
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How to ADD A NEW ADDRESS
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How to set default addresses
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How to Edit or Delete addresses
MY ADDRESS BOOK
THE EVENT CALENDAR
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What is the Event Calendar?
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What is an Occasion Reminder?
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How do I set an Occasion Reminder?
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How do I edit an Occasion Reminder?
MY LIBRARY
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What is My Library?
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How do I save an item to My Library?
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How do I take an card from my Library to carry on personalising it?
USING CONTACTS & MAILING LISTS
CONTACTS
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What is a Contact?
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How do I add a contact address to My Address Book?
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How do I Upload a Contact list from Outlook/Outlook Express?
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Adding more people to the same contact address
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How do I edit a contact name and address?
USING MAILING LISTS
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What is a Mailing List?
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Do I need to use a Mailing List?
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How do I create a Mailing List?
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Creating a Mailing List from'My Account' home page
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Creating a Mailing List when personalising a card:
ADVANCED FEATURES OF THE MAILING LIST
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What are Advanced Features?
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How do I switch advanced features on?
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Grouping Options
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How do I Save My Mailing List?
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Merging Mailing Lists
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How do I Save the Merged Mailing Lists?
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How do I Add Extra Conacts to My Merged Mailing Lists?
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How do I Delete Someone from My List for this particular car?
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How do I Delete\Detach all the Recipients attached to My Product?
FIELDS
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What is a field?
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How do they work?
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Can I change the fields which will appear on my cards?
DELIVERY, PAYMENT & PRICING
PRICE/FORMAT GUIDE
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What is the Price/Format Guide?
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Explaining the different Formats
DELIVERY OPTIONS / POSTAGE / DISPATCH
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What are Delivery Options?
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Choosing your Delivery Options?
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What is your Shipping Address
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How long does my order take to process?
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Where are my cards?
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There's a problem with the delivery I've received
PAYING FOR ITEMS IN YOUR BASKET
How do I pay for items in my basket?
USING & ADDING CREDIT/DEBIT CARDS
USING PREPAY ACCOUNT
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How do I add Credit to a PrePay Account?
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Receiving Bonus Credit
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Refunding PrePay Account Credit
YOUR ORDER CONFIRMATION
ORDER PLACED
OTHER TOPICS
FREQUENTLY ASKED QUESTIONS
SECURITY & PRIVACY
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Privacy Policy
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What is the Versign Secure Seal
UNDERSTANDING ICONS
TERMS AND CONDITIONS OF SALE
PRIVACY POLICY
SITE OPERATOR
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