HELP GUIDE
  INDEX
CHOOSING AND PERSONALISING PRODUCTS
SOCIAL / BUSINESS HOMEPAGE
USING THE NAVIGATION
OCCASIONS MAIN PAGE
SELECTING BY OCCASION
  - What does an 'Occasion' mean?/ What are occasions?
  - How do I Select by Occasion?
  - Can I select a card design from one occasion but change it to another?
SELECT A CARD DESIGN
  - Social or Business ? Identifing your needs
  - How do I select a Card Design?/ How do I browse the products?
  - What is the Price/Format guide?
  - Other icons on the 'Choose a design' page
PERSONALISING YOUR DESIGN
  - What parts can I change on my chosen card design?
  - How do I personalise the text on my chosen card design?
  - What is <FRIENDLYNAME>/<ADDDRESBLOCK>?
  - What are colour options?
  - How do I upload an image or logo onto my card?
  - Uploaded Image Print Quality
  - Uploaded Image 'Scaling Options'
  - File Formats
  - How do I upload an image or logo onto my card?
  - How do I change my card design?
  - How do I save my card design?
  - Envelopes - your choices when personalising a card
MY CURRENT ITEM SECTION
WARNING DELETE POP-UP
PREVIEW AND PROOF
  - What is Previewing and Proofing?
  - How do I Preview and Proof my card?
  - What if I want to edit my card at the Preview and Proof stage?
  - I am ready to purchase my card(s)
MY ACCOUNT
REGISTERING / LOGGING IN
  - How do I Register with Ballistic Blue?
  - How to Log-in?
  - What extra features will I have as a member?
  - Do I need to register to use Ballistic Blue?
MY ACCOUNT
  - What is My Account?
   
MY ADDRESSES
  - What are My Addresses?
  - What is a Correspondance Address?
  - What is a Shipping Address?
  - What is a Billing Address?
  - How to ADD A NEW ADDRESS
  - How to set default addresses
  - How to Edit or Delete addresses
MY ADDRESS BOOK
THE EVENT CALENDAR
  - What is the Event Calendar?
  - What is an Occasion Reminder?
  - How do I set an Occasion Reminder?
  - How do I edit an Occasion Reminder?
MY LIBRARY
  - What is My Library?
  - How do I save an item to My Library?
  - How do I take an card from my Library to carry on personalising it?
USING CONTACTS & MAILING LISTS
CONTACTS
  - What is a Contact?
  - How do I add a contact address to My Address Book?
  - How do I Upload a Contact list from Outlook/Outlook Express?
  - Adding more people to the same contact address
  - How do I edit a contact name and address?
USING MAILING LISTS
  - What is a Mailing List?
  - Do I need to use a Mailing List?
  - How do I create a Mailing List?
  - Creating a Mailing List from'My Account' home page
  - Creating a Mailing List when personalising a card:
ADVANCED FEATURES OF THE MAILING LIST
  - What are Advanced Features?
  - How do I switch advanced features on?
  - Grouping Options
  - How do I Save My Mailing List?
  - Merging Mailing Lists
  - How do I Save the Merged Mailing Lists?
  - How do I Add Extra Conacts to My Merged Mailing Lists?
  - How do I Delete Someone from My List for this particular car?
  - How do I Delete\Detach all the Recipients attached to My Product?
FIELDS
  - What is a field?
  - How do they work?
  - Can I change the fields which will appear on my cards?

DELIVERY, PAYMENT & PRICING
PRICE/FORMAT GUIDE
  - What is the Price/Format Guide?
  - Explaining the different Formats
DELIVERY OPTIONS / POSTAGE / DISPATCH
  - What are Delivery Options?
  - Choosing your Delivery Options?
  - What is your Shipping Address
  - How long does my order take to process?
  - Where are my cards?
  - There's a problem with the delivery I've received
PAYING FOR ITEMS IN YOUR BASKET
  How do I pay for items in my basket?
USING & ADDING CREDIT/DEBIT CARDS
USING PREPAY ACCOUNT
  - How do I add Credit to a PrePay Account?
  - Receiving Bonus Credit
  - Refunding PrePay Account Credit
   
YOUR ORDER CONFIRMATION
ORDER PLACED
OTHER TOPICS
FREQUENTLY ASKED QUESTIONS
SECURITY & PRIVACY
  - Privacy Policy
  - What is the Versign Secure Seal
UNDERSTANDING ICONS
TERMS AND CONDITIONS OF SALE
PRIVACY POLICY
SITE OPERATOR
   
 

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